Last Updated: 2025

Pay Sphere is committed to protecting the privacy of its users and ensuring the security and confidentiality of all information collected and processed through its systems, including the advanced cashier system for managing sales, invoices, collections, and deferred payments, as well as mobile warehouse and distribution chain management. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with applicable laws and regulations in the Kingdom of Saudi Arabia.

1. Information We Collect

We may collect different types of data depending on the service you use:

1.1 Personal Information

• Full name
• Mobile number and email address
• Commercial registration and business details (when applicable)
• Account information within the system

1.2 Transaction & Activity Information

• Invoice, sales, and purchase data
• Collection and deferred payment records
• Inventory and warehouse management data
• Financial operations linked to online stores

1.3 Technical Information

• IP address
• Device type and operating system
• Cookies and tracking technologies used to enhance user experience

2. How We Use Your Information

• Operating and providing cashier, sales, and inventory management services
• Ensuring full compliance with ZATCA e-invoicing requirements
• Enabling seamless integration with online stores without additional development
• Enhancing user experience and improving system features
• Providing customer support and resolving technical issues
• Protecting the system against fraud or unauthorized access

3. Sharing Your Information

We may share your information only in the following cases:

• Legal Compliance: When required by government authorities such as ZATCA
• Technical Integration: Sharing necessary data with service providers and e-commerce platforms
• Pay Sphere Ecosystem: Sharing data with Pay Sphere ecosystem products to ensure seamless integration
• Emergency Cases: Protecting system security, user safety, or company rights

We do not sell or rent any user data to third parties.

4. Data Security

• Encryption of data during transmission and storage
• Monitoring and intrusion detection systems
• Regular backups to prevent data loss
• User-access control based on roles and permissions

5. ZATCA Compliance

• Generating e-invoices according to approved standards
• Secure storage of invoices
• Integration with required government systems

6. Sector-Specific Privacy Considerations

Pay Sphere is designed to serve multiple business sectors:

• Industrial and manufacturing sectors
• Wholesale and distribution sectors
• Retail businesses such as grocery stores and small shops
• Productive families and temporary business activities

Data is used solely to deliver efficient and flexible services tailored to each sector.

7. Your Rights

• Access your personal information and understand how it is processed
• Request corrections or updates to your data
• Request deletion of data, subject to regulatory and contractual limitations
• Object to unnecessary data processing activities

8. Data Retention

We retain data only as long as necessary to provide services or as required under Saudi regulations, particularly those related to e-invoicing.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

10. Contact Us

For questions regarding this Privacy Policy or our data practices, please contact us at:

• Email: apps@paysphere.sa
• Website: www.paysphere.sa